PINDARITEAM · Private host space

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Review before sending



Private payment instructions
Bank transfer details.
Your verified account stays in the existing private owner console. TEAM shows only its last four digits and uses it for the approved automatic first reply and host-reviewed payment emails.
The Warburton business account manages changes to those settings.
Open private owner console

Your host companion
A real booking, step by step.
Open the guest’s enquiry and follow its Next step. TEAM keeps the website quote, agreed total and payment received separate.
    

  1. Website hold & first reply
    A valid website request already includes the guest’s accepted total and terms. TEAM reserves the website dates for up to 48 hours and sends bank details in the first automatic reply. Open the enquiry to see its deadline and email history. Airbnb and Vrbo still update separately.
    2. 

  2. Review exceptions
    If the price expired or a hold could not be created, review the enquiry personally before asking for payment. Older enquiries retain their written-offer, acceptance and both-platform hold controls.
    3. 

  3. Match or record payment received
    The finance connection checks posted deposits by exact reference and full amount. See Payment matching for its latest check and any exceptions. Bank-feed updates may lag; pending transfers do not count as received. Verified full payment automatically prepares the booking confirmation. If you need to record receipt personally, check the actual bank account. Enter the full amount received and the matching payment reference. Tick the bank and calendar checks, then choose Mark as paid. A transfer screenshot alone is not a received payment. Marking a payment received also sends its booking confirmation automatically.
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  4. Prepare the guest messages
    Under Arrival & checkout messages, open Set the private arrival details. Add the verified key-safe instructions and any individual arrangements. Check the agreed times, leave automatic messages selected, tick verification and choose Save guest message plan.
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  5. Automatic booking confirmation
    Manual receipt sends confirmation straight away. Bank-matched receipts join the email queue, checked every five minutes. No second confirmation click is needed for newly verified full payments. The email includes the stay details, amount paid and welcome booklet. Look for CONFIRMED and the confirmation marked SENT. If delivery needs attention, review the existing email history before following up.
    6. 

  6. Check both messages are scheduled
    The arrival card should say SCHEDULED with the reviewed send time; checkout should say SCHEDULED with the reviewed send time. Both use Melbourne time. Check the actual dates shown and the recent schedule check. You can preview either email, pause future messages or deliberately send one early.
    Scheduled messages are checked every five minutes. After sending, the status changes to SENT. If you see CHECK MAILBOX or NEEDS REVIEW, check the message history and sent mailbox before following up.


Less typing
Make signing in easier.
Select Keep me signed in on this device for 30 days on your own device. Your saved sign-in is restored on refresh and renewed while you use TEAM. Sign out to forget it. A different browser or device needs its own sign-in.
iPhone / iPad: save your TEAM login in Apple Passwords. Turn on Settings → General → AutoFill & Passwords → AutoFill Passwords and Passkeys. On the TEAM login screen, choose your saved account and unlock it with Face ID or Touch ID.
Mac with Safari: enable System Settings → Touch ID & Password → Use Touch ID for autofilling passwords. Check Safari’s AutoFill setting includes user names and passwords.
Mac with Chrome: in Google Password Manager → Settings, turn on Use your screen lock when filling passwords. A compatible Mac can use Touch ID.
This unlocks your saved password on your device. TEAM does not add text-message codes or an authenticator step. These device settings need to be enabled by you; TEAM cannot turn on your camera or fingerprint sensor.
Official setup: Face ID · Safari Touch ID · Chrome password settings