Booking & cancellation information
A clear total, a checked calendar and written agreement before payment.
Check your total online using current PriceLabs nightly rates, with our 5% direct-booking accommodation saving, applicable length-of-stay savings, cleaning, additional guests, a pet dog and the Victorian short-stay levy itemised. A price check alone does not reserve dates. When you accept the checked total and these terms and submit your request, we recheck availability and reserve available dates on the Pindari website for up to 48 hours. Your first payment email confirms whether a website hold was created and gives the exact deadline. If the price or availability cannot be verified, we reply personally and do not request payment automatically. Airbnb and Vrbo calendars update separately and can be delayed; a website hold does not immediately block those platforms. If a conflicting platform booking prevents us providing your stay, we will contact you promptly and refund any payment for the unavailable stay.
From enquiry to confirmed stay
- Choose your stay. Check your dates, guest numbers, pet arrangement and itemised total. Read these terms and tick the agreement before submitting your request.
- Receive your website hold and bank details. After a successful availability check, we hold your dates on our website for up to 48 hours and automatically email the full total, bank details, payment reference, accepted terms and exact Melbourne-time deadline. This is an unpaid hold, not your paid booking confirmation.
- Pay by the deadline. Transfer the full amount using the reference in that email. Reply when you have paid. If the transfer is delayed, contact us before the website hold expires so we can arrange an extension.
- Receive confirmation. We confirm your paid booking after checking that the full amount has arrived in our bank account and that the dates remain available. Keep the payment email, accepted terms and confirmation together.
What is included in your total
All amounts are in Australian dollars. Nightly accommodation rates vary by dates. Your checked website total and first payment email itemise the full price for your dates, total guest count and selected pet arrangement. For requests needing personal review, we agree a written price before payment.
- The direct-booking saving is 5% of accommodation, after any eligible stay discount.
- For 7–27 nights, the accommodation stay discount is 10%; for 28–60 nights it is 18%. Weekly and monthly discounts do not stack.
- Cleaning is $130 per stay.
- After the first four guests, additional guests are $45 per person per night. The total capacity is nine, including children.
- The agreed pet-dog fee is $100 per stay. Assistance animals are not pets and do not incur that fee.
A complete written price
The checked total itemises all applicable charges, including the Victorian short-stay levy where applicable. No GST is charged because the booking entity is not GST-registered. The total accepted on the website is saved with your request and payment email.
If you change the dates, guest count or pet arrangements, we will agree any revised price before you accept it. Please include any flexibility in your dates when you enquire.
Payment and temporary holds
Payment: After a successful website hold, the full agreed amount is payable by bank transfer within 48 hours, by the exact Melbourne-time deadline in your first payment email. For short-notice stays, the deadline is earlier and always before arrival. Requests with less than two hours available for payment need a personal reply. There are no accommodation instalments and no card-payment requirement.
A successful payment email confirms a temporary website hold. We send your paid booking confirmation after checking that the full amount has arrived in our account and the dates remain available. A transfer screenshot is not confirmation of receipt. Unpaid website holds expire automatically at the stated deadline. Please reply when you transfer payment, and contact us before expiry if the transfer may be delayed so we can arrange an extension. If you pay but the receipt has not been recorded before expiry, we must recheck availability; if we cannot provide your stay, we will arrange a refund. Do not transfer money after the deadline without checking with us first. Existing host-arranged bookings retain the terms agreed with that booking.
Bank details are sent privately. If a message unexpectedly changes the bank account or payment instructions, call Simon using the number on this website before paying.
Cancellations and refunds
If you need to cancel, please email us at warburton@ibrox.org as soon as possible.
We will make reasonable efforts to re-let your dates. Any cancellation deduction will be limited to actual or reasonable unrecovered costs that we are legally entitled to retain, taking account of replacement bookings and costs saved.
We will explain any deduction and refund the remainder of your payment. Paying in full does not automatically make your booking non-refundable.
If we cannot provide your stay, we will contact you promptly and arrange the refund or other remedy to which you are entitled. We will not require you to accept a credit instead of a refund where you are entitled to a refund.
Nothing in these terms excludes your rights under the Australian Consumer Law.
Changing your dates
Date changes: Please contact us before making arrangements. A change depends on availability and an agreed revised quote; we will explain any price difference before you accept it.
Weather, fire warnings and access
Weather, bushfire warnings or access restrictions can affect a stay. Contact us before travelling if you are affected. We will contact you promptly if we cannot provide your accommodation. The cancellation terms and your legal rights apply.
Before you choose Pindari
- Up to nine guests in total, including children. Please tell us the full group size.
- Check-in is from 3 pm and checkout is by 10 am, unless we agree otherwise in writing.
- No parties or events. Please respect our neighbours.
- No smoking indoors.
- Pet dogs are welcome by prior agreement. Keep side gates closed and dogs on a lead in the front garden, away from wildlife and the bowerbird’s bower.
- Use the outdoor firepit only when local fire restrictions allow. It must not be used on Total Fire Ban days.
The house and terraced garden involve stairs, natural boulder steps, uneven surfaces and steep hillside sections. Children need supervision outdoors. Tell us about access needs before booking so we can describe the layout honestly; you do not need to share a diagnosis.
Self-check-in information is supplied privately before arrival. See the house layout and sleeping arrangements. If you book through Airbnb or Vrbo, the terms agreed on that platform apply to that booking.
Contact your hosts
Booking entity: C.L MUMME & S.P MUMME & T PARKE
ABN: 33 538 860 908
Email warburton@ibrox.org or call Simon on 0498 292 656.